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Terms of Service

ProZippy makes home life simpler, safer, and more enjoyable by offering trusted services across home salon, cleaning, repairs, maintenance, and wellness. These Terms of Service outline how we operate to ensure transparency, reliability, and accountability.

🔧 Service Commitments

  • Services delivered by trained and verified professionals.
  • Punctuality and respect for household environments.
  • Consistent quality with accountability at every step.

📝 Information Accuracy

  • Provide correct service details, address, and preferred time during booking.
  • Accurate information helps us assign the right professional efficiently.

💳 Payments

  • Upfront pricing with no hidden charges.
  • Secure payments via encrypted gateways.
  • Accepted methods: Cards, UPI, Cash, Net Banking.
  • Digital receipts issued for all transactions.

💸 Refunds & Cancellations

  • Full refund for cancellations within the permitted window.
  • Service concerns may qualify for refund or re-service after review.
  • No-show may attract a nominal ₹100 fee.
  • Refunds processed within 3–4 business days.

✅ Service Guarantee

  • Quality assurance through training and monitoring.
  • Safety ensured via background checks.
  • Replacement or rescheduling if needed.
  • Satisfaction support: re-service, refund, or assistance.

🤝 Professional Conduct

  • Courtesy, respect, and discretion at all times.
  • Strict confidentiality maintained.
  • Household boundaries fully respected.

⚖️ Legal Framework

  • Compliance with consumer protection, labour, and data privacy laws.
  • Liability limited to the scope of services provided.
  • Disputes resolved via mediation, then legal channels if required.
  • Jurisdiction governed by Indian law, Maharashtra courts.

🔒 Privacy & Security

  • Only essential data is collected.
  • Industry-standard encryption protects all information.
  • Clear, transparent policies with no hidden clauses.
  • Users can update information easily.

📅 Reliability & Flexibility

  • Easy rescheduling via app or support team.
  • Balanced policies for households and professionals.
  • Professionals trained to adapt to requirements.

💡 Refunds & Guarantees in Practice

  • Cleaning issue → re-service at no cost.
  • Salon delay → reschedule or refund.
  • Repair incomplete → follow-up until resolution.

🚀 Continuous Improvement

  • Investment in smarter systems and safeguards.
  • Customer feedback drives improvements.
  • Terms updated periodically with notice.

📞 Support & Assistance

  • Support available from 10am to 6pm.
  • Contact via app, website, email, or phone.
  • All issues tracked and resolved responsibly.

📑 Legal Notices

  • All logos, content, and brand assets belong to ProZippy.
  • Service availability may vary by region.
  • Accounts may be suspended for misuse or fraud.
Final Statement
These Terms of Service are designed to ensure fairness, clarity, and confidence. Every service is backed by trust, accountability, and professionalism.